CHURN FM

290 Episodes

1. EP 189 | Foti Panagiotakopoulos (Growth Mentor) - Doing Things That Don't Scale: How to Combat Customer Churn

   Published: 2/8/2023
2. EP 188 | Eleanor Dorfman (Retool) - Tackling churn in a downturn

   Published: 12/7/2022
3. EP 187 | Steve Hazelton (Sturdy) - Predicting vs preventing churn

   Published: 11/23/2022
4. EP 186 | Hubert Palan - How Productboard prioritizes their backlog and defines a retention-driving product strategy

   Published: 11/3/2022
5. EP 185 | John Collins - How Intercom leveraged content to drive adoption and increase retention

   Published: 10/14/2022
6. EP 184 | Valentin Radu - How Omniconvert avoided death and pivoted into a blue ocean

   Published: 10/5/2022
7. EP 183 | Geoffrey Moore - How your churn and retention is impacted by your stage of growth

   Published: 9/28/2022
8. EP 182 | Daniel McCarthy - How investment firms use customer behavior predictions to set valuations on the companies they acquire

   Published: 9/21/2022
9. EP 181 | Dominic Constandi (ZoomInfo) - The value of a first impression

   Published: 9/15/2022
10. EP 180 | Darius Contractor - Activation lessons learned from Airtable, Facebook, and Dropbox

    Published: 9/2/2022
11. EP 179 | Rupesh Rao (CogniSaaS) - Focusing your customer onboarding on customer outcomes and how it impacts retention.

    Published: 8/24/2022
12. EP 178 | Fio Dossetto (Postmark) - Using product-led content marketing to fuel customer retention

    Published: 8/17/2022
13. EP 177 | Matt Young (UserVoice) - How to collect retention driving feedback

    Published: 8/10/2022
14. EP 176 | Dileepan Siva (Upscribe) - How to fuel e-commerce growth with retention

    Published: 8/3/2022
15. EP 175 | Paul Harwood (Useristics) - Understanding the differences between Behavioral vs Attitudinal reasons for churn.

    Published: 7/27/2022
16. EP 174 | Luka Kankaras (Usersnap) - The systematic approach Usersnap took to increase customer retention

    Published: 7/20/2022
17. EP 173 | Jamie Shanks (Pipeline Signals) - Monitoring and growing customer champions to crush churn and drive acquisition

    Published: 7/6/2022
18. EP 172 | Greg Daines (Total Customer Strategy) - Customer Satisfaction has no correlation with Customer Retention

    Published: 6/29/2022
19. EP 171 | Baxter Lanius (Alternative) - How alternative financing options can be used to drive growth and reduce churn.

    Published: 6/22/2022
20. EP 170 | Trey Hoffman (Fleetio) - How to set up a monthly churn insights meeting and how it helps drive retention

    Published: 6/15/2022