CHURN FM

290 Episodes

1. EP 169 | Farzad Rashidi (Respona) - How Visme went from 0 to 3million in organic traffic, and how they productized the process.

   Published: 6/8/2022
2. EP 168 | Ziv Peled (AppsFlyer) - How a Customer Success org of 240 strong delivers an impactful and consistent experience for their customers

   Published: 6/1/2022
3. EP 167 | Firaas Rashid (Hook) - Understanding the buyers and sellers side in an enterprise software deal

   Published: 5/25/2022
4. EP 166 | Claudiu Murariu (InnerTrends) - Setting up your data stack for impactful retention analysis.

   Published: 5/18/2022
5. EP 165 | Lowell Ricklefs (Traction Advising) - New business VS retention: Which metric influences a company’s acquisition.

   Published: 5/11/2022
6. EP 164 | You Mon Tsang (ChurnZero) - The evolution of focus on net revenue retention

   Published: 5/4/2022
7. EP 163 | Michael Winnick (Dscout) - Creating human relationship capital to reduce churn

   Published: 4/27/2022
8. EP 162 | Romaric Philogéne (Qovery) - Building empathy by hiring your customers to run customer success.

   Published: 4/20/2022
9. EP 161 | James Mayes (Mind The Product) - Transitioning to a subscription-based business.

   Published: 4/13/2022
10. EP 160 | Andrew Peterson and Spencer Dent (Clozd) - Qualitative churn analysis.

    Published: 4/6/2022
11. EP 159 | Steffen Hedebrandt (Dreamdata) - How turning customers away increases retention.

    Published: 3/30/2022
12. EP 158 | Jonathan Widawski (Maze) - How Maze Segments Churn Based On Their Products Vision

    Published: 3/23/2022
13. EP 157 | David Darmanin (Hotjar) - Understanding the difference between acceptable and worrying churn

    Published: 3/16/2022
14. EP 156 | Kyle Pursell (Shopify) - Leveraging email to increase engagement & retention

    Published: 3/9/2022
15. EP 155 | Maranda Dziekonski (Swiftly) - Building out a high-touch Customer Success team

    Published: 3/2/2022
16. EP 154 | Bryan Plaster (CompleteCSM) - Creating true customer evangelists with workshops and success days

    Published: 2/23/2022
17. EP 153 | Aggelos Mouzakitis (Glofox) - Taking a more human approach to diagnosing churn and retention.

    Published: 2/16/2022
18. EP 152 | Diana De Jesus (Catalyst) - How to break into Customer Success and tips to thrive in the role

    Published: 2/9/2022
19. EP 151 | Christian Wiklund (unitQ) - How unstructured user feedback can impact churn & retention.

    Published: 2/2/2022
20. EP 150 | Chris O’Neil (Glean) - The importance of alignment, clarity, and cohesion across a team to reduce churn, and how to achieve it.

    Published: 1/26/2022