EP 177 | Matt Young (UserVoice) - How to collect retention driving feedback

Today on the show we have Matt Young, CEO of UserVoice In this episode, Matt shares how he has navigated the shift from CTO to CEO with his biggest learning along the way. We then discussed how UserVoice uses its product to collect user feedback, why user interviews are the most impactful form of customer feedback, and how you can maximize the time invested while doing them and we wrapped up by discussing how to avoid confirmation bias while conducting your research. As usual, I'm excited to ...