EP 174 | Luka Kankaras (Usersnap) - The systematic approach Usersnap took to increase customer retention

Today on the show we have Luka Kankaras, a Product Specialist at Usersnap In this episode, Luka shares an overview of the framework Usersnap used to increase retention. How they collected feedback to diagnose their challenges and prioritized what to tackle first. We then discussed how Usersnap reduced churn by expanding the use cases of their product and we wrapped up by discussing how the team used OKRs to align and focus their attention on churn. As usual, I'm excited to hear what you think...