CHURN FM

290 Episodes

1. E209: Cracking the Funnel: How to Iterate Your Way to Product Market Fit with Arcade's CEO Caroline Clark

   Published: 8/23/2023
2. E208: Retention Starts from Day One: Strategies for Success through Personalization and Experimentation with Fireflies CEO Krish Ramineni

   Published: 8/16/2023
3. EP 207 | Ziv Peled (AppsFlyer) The Customer Success Flywheel: How to Drive Growth and Retention in Challenging Times

   Published: 8/8/2023
4. EP 206 | Kaz Ohta (Treasure Data) - Cracking the code of enterprise Customer Success with data

   Published: 8/2/2023
5. EP 205 - Abbas Haider Ali (Github) Building a Scalable Customer Success Program

   Published: 7/26/2023
6. EP 204 - Dan Burkhart (Recurly) The Art and Science of Retention Driving Strategies

   Published: 7/19/2023
7. EP 203 - Evgenia Mkrtychian (LoyaltyPlant) Where Customer Success and Marketing Strategies Meet

   Published: 7/12/2023
8. EP 202 - John Gleeson (Success Venture Partners) - How Customer Success Drives Startup Success

   Published: 7/5/2023
9. EP 201 - Tom Carnewal (Customer Cross Company) Improving Customer Experience with Friction Hunting

   Published: 6/28/2023
10. EP 200 - Enzo Avigo (June) Iterating Towards Product Market Fit: Challenges and Methodologies

    Published: 6/21/2023
11. EP 199 - John Chen (Fika Ventures) Starting with Zero — Lessons in Finding Product Market Fit

    Published: 6/14/2023
12. EP 198 - Vanessa Neurohr (Muck Rack) Growing Customer Success and strategies for getting buy-in

    Published: 6/7/2023
13. EP 197 - Vic Davis (Inflection) Unlocking the Potential of Product-Led Growth

    Published: 5/31/2023
14. EP 196 - Chris Dishman (Totango) Prioritising Customer Success During Challenging Times

    Published: 5/24/2023
15. EP 195 - Alison Prator (Float) The evolution of Customer Experience at Hyper-growth Startups

    Published: 5/3/2023
16. EP 194 - Tony Sternberg (ProsperStack) Automating Tailored Customer Experiences to Reduce Churn

    Published: 4/26/2023
17. EP 193 | Maria Blakeway (Pushway) - How to evolve your Customer Success approach from reactive to predictive

    Published: 4/20/2023
18. EP 192 | Nik Mijic (Matik) - How to effectively communicate your value to increase retention

    Published: 4/12/2023
19. EP 191 | Eric Melchor (Optimonk) - How to create personalized user experiences for better engagement and retention

    Published: 4/5/2023
20. EP 190 | Robin Singhvi (SmartCue) - How Smartcue leverages customer champions to define their product roadmap and increase retention

    Published: 3/16/2023