CHURN FM

290 Episodes

1. EP 149 | John Zeratsky (Character) - Using Design Sprints to increase retention.

   Published: 1/19/2022
2. EP 148 | Mohammad Nasrullah (Integry) - The impact of integrations on churn and retention.

   Published: 1/12/2022
3. EP 147 | Philipp Wolf (Custify) - The importance of data hygiene when implementing a Customer Success tool.

   Published: 1/5/2022
4. EP 146 | Tomer Suarez - How to convert your customer service from a “cost-center” into a profit driver

   Published: 12/29/2021
5. EP 145 | Sonciary Pérez (Quala) - Engagement is not always a clear prediction of retention

   Published: 12/22/2021
6. EP 144 | Kevan Lee (Oyster HR) - How and why churn and retention differs at Buffer, Polly, and Oyster HR.

   Published: 12/15/2021
7. EP 143 | Lou Rosenfeld - How Rosenfeld Media built an engaged community driving long term retention for their business

   Published: 12/8/2021
8. EP 142 | Dave Jackson (TheCustomer.Co) The 7 principles of Customer Success

   Published: 12/1/2021
9. EP 141 | Ryan Glasgow (Sprig) - Why churn and retention always comes back to your user onboarding experience and how to improve it

   Published: 11/24/2021
10. EP 140 | Puneet Kataria (CustomerSuccessBox) - The moving pieces of a successful customer success stack.

    Published: 11/17/2021
11. EP 139 | Harini Gokul (AWS) - Baking Customer Success into your company’s DNA from day 1.

    Published: 11/10/2021
12. EP 138 | Gareth Drabble - How Contentsquare use Health Scoring to predict adoption and retention

    Published: 11/3/2021
13. EP 137 | Suresh Shankar (Crayon Data) - How to prevent churn with your enterprise customers

    Published: 10/27/2021
14. EP 136 | Scott Singerman - Inside Mixpanel’s retention driving partnerships programs.

    Published: 10/20/2021
15. EP 135 | Shreesha Ramdas (Strikedeck) - Transform your company’s customer success mindset from a cost centre to a growth centre

    Published: 10/13/2021
16. EP 134 | Ryanne Doumet - How PandaDoc scaled their high touch customer success model as the company scaled.

    Published: 10/6/2021
17. EP 133 | Basel Fakhoury (User Interviews) - Transitioning from a transactional to a subscription pricing model: How it affects customer retention.

    Published: 9/29/2021
18. EP 132 | Kris Rudeegraap - 3 changes Sendoso made to achieve a net dollar retention close to 120% with their mid-market and enterprise customers.

    Published: 9/22/2021
19. EP 131 | Marty Cagan (svpg) - How the best leaders empower their product teams and set them up for success.

    Published: 9/15/2021
20. EP 130 | Carlos Gonzalez de Villaumbrosia (Product School) - How a strong community can add value to your business and ensure long term retention.

    Published: 9/8/2021