EP 138 | Gareth Drabble - How Contentsquare use Health Scoring to predict adoption and retention

Today on the show we have Gareth Drabble, Director of Customer Success, Northern Europe at Contentsquare In this episode, we talked about what led Gareth to Contentsquare, the recent acquisition of Hotjar, and what it means for Contentsquare, we then talked about how they plan to structure their customer success team as they scale, and what fuels its growth. We also discussed how rushing into a tech touch model wobbled Contentsquare’s retention rates, and dove into how they ...