CHURN FM

290 Episodes

1. EP 129 | Christoph Janz (Point Nine Capital) - The evolving SaaS industry and the impact on churn and retention

   Published: 9/1/2021
2. EP 128 | Babis Makrynikolas (Blueground) - Pricing and packaging strategies from Amazon and Blueground

   Published: 8/25/2021
3. EP 127 | Jeff Heckler - How Pipedrive built a Customer Success team at scale that helped drastically decrease churn

   Published: 8/18/2021
4. EP 126 | How SentiSum helps brands leverage their customer conversation data to increase retention.

   Published: 8/11/2021
5. EP 125 | Alfie Marsh - How Spendesk built a sales and revenue model that eliminates churn

   Published: 8/4/2021
6. EP 124 | Srikrishnan Ganesa (Rocketlane) - How revisiting your target market can help accelerate growth.

   Published: 7/28/2021
7. EP 123 | Paul Lynch (Chargify) - The only silver bullet to mitigate churn is value

   Published: 7/21/2021
8. EP 122 | A major milestone for Churn FM and an exciting investment announcement - Special guest: Panos Papadopoulos (Marathon VC)

   Published: 7/14/2021
9. EP 121 | Wayne McCulloch (Google Cloud) - How to build a churn crushing Customer Success team, like Salesforce and Google Cloud.

   Published: 7/7/2021
10. EP 120 | Etie Hertz (Loris.ai) - How customer support conversations with your customers can help reduce churn.

    Published: 6/30/2021
11. EP 119 | Jeremey Donovan - How SalesLoft delight and retain customers by building fun, useful tools they give away.

    Published: 6/23/2021
12. EP 118 | Fletcher Richman (Atlassian) - Halp’s effortless and unique land and expand strategy that boosts retention.

    Published: 6/16/2021
13. EP 117 | Esben Friis-Jensen (Userflow) - How sale incentives drive net retention in customer success.

    Published: 6/9/2021
14. EP 116 | Teresa Anania - How Zendesk is adapting best practices in product to customer success, and how it impacts churn and retention.

    Published: 6/2/2021
15. EP 115 | Eric Keating - How Appcues customize their onboarding flow based on a “product adoption score” to increase retention.

    Published: 5/26/2021
16. EP 114 | Cactus Raazi (EXOS) - How to increase customer retention through personalized pricing

    Published: 5/19/2021
17. EP 113 | Harini Karthik (Loom) - How to build a data team to uncover retention drivers & fuel growth for your business

    Published: 5/12/2021
18. EP 112 - Louis Grenier (Everyone Hates Marketers) - How to Stand the F*ck Out with Louis Grenier.

    Published: 5/5/2021
19. EP 111 - Nick Fogle (Churnkey) - How Wavve optimized their offboarding flow for retention, and productized their process to help other companies reduce churn.

    Published: 4/28/2021
20. EP 110 - Tadas Labudis (Prodsight) - Why you should rethink churn exit surveys and what to do instead.

    Published: 4/21/2021