EP 145 | Sonciary Pérez (Quala) - Engagement is not always a clear prediction of retention

Today on the show we have Sonciary Pérez , co-founder of Quala. In this episode, Sonciary explains what exactly is Frontline Intelligence, and how Quala helps Customer Success practitioners to be seen as customer intelligence leaders that help drive growth within an organization. We also discussed what you need to look out for when building a Customer Success team from the get-go, why Quala’s Product Marketing team strategically comes from Sales and Customer Experience, and finally shares why...