EP 154 | Bryan Plaster (CompleteCSM) - Creating true customer evangelists with workshops and success days

Today on the show we have Bryan Plaster, CEO, and Co-founder of CompleteCSM. In this episode, Brain shared his experience starting customer Success from scratch at multiple organizations and helping Informatica and Talend move from on-premise software sales to a cloud subscription business. We then talked about the evolution of Customer Success over the last 15 years followed by how to create customer evangelists using workshops and success days. We wrapped up the episode with Bryan sharing t...