CHURN FM

290 Episodes

1. EP 109 | Julien Codorniou - How Workplace from Facebook scaled to over 5 million users with near-zero customer churn.

   Published: 4/14/2021
2. EP 108 | Chris Hicken ('nuffsaid) - How to crush churn before it even starts with user testing.

   Published: 4/7/2021
3. EP 107 | Ashvin Vaidyanathan - How Gainsight’s Customer Success and Product teams work together towards a common north star metric.

   Published: 3/31/2021
4. EP 106 | Rav Dhaliwal (Crane Venture Partners) - The evolution of Customer Success and what CS teams are still getting wrong in 2021

   Published: 3/24/2021
5. EP 105 | Mayor Francis X. Suarez - City as a Service (CaaS): How the best cities retain their citizens.

   Published: 3/17/2021
6. EP 104 | Erica Ayotte - How Privy doubled down on a cross functional CS team, and what this means for retention.

   Published: 3/10/2021
7. EP 103 | Brian LaFaille (Google) - Why Brian threw out the notion of customer journey maps and replaced it with a behaviour mapping exercise to increase retention.

   Published: 3/3/2021
8. EP 102 | Harrison Rose (Paddle) - Crush churn by defining your product category and taking ownership.

   Published: 2/24/2021
9. EP 101 | Mike Sasaki and Tyler Ramsey (Mitek) - How to strategically plan and successfully execute a user onboarding revamp

   Published: 2/17/2021
10. EP 100 | Ziv Peled 💥 - How AppsFlyer flipped their focus on churn to retention & renewals and built growth predictability in the process.

    Published: 2/10/2021
11. EP 99 | Emily González-Cebrián - How Froged retains customers by scaling a personal and human onboarding experience.

    Published: 2/3/2021
12. EP 98 | David Sakamoto (GitLab) - Why customer success should be the orchestrators of your customer experience across the board

    Published: 1/27/2021
13. EP 97 | Mariah Hay - How Help Scout uses Support-Driven Growth to increase retention.

    Published: 1/20/2021
14. EP 96 | Derek Steer - How Mode’s hyper-focus on a specific customer persona increases retention and crushes the competition

    Published: 1/13/2021
15. EP 95 | Shanta Bodhan (SupplyShift) - Why Customer Success at SupplyShift is involved early in the sales process and how this impacts churn.

    Published: 1/6/2021
16. Ep 94 | Dan Burcaw (Nami ML) - Unique churn challenges for mobile subscription businesses and how to tackle them.

    Published: 12/30/2020
17. EP 93 | Sydney Strader (Catalyst) - How InVision’s hyper-growth masked churn and retention rates and what was the turning point.

    Published: 12/23/2020
18. EP 92 | Javier Suarez (Oliva) - How TravelPerk reduced churn by building features that create superpowers for their users.

    Published: 12/16/2020
19. EP 91 | Kristi Faltorusso - Why IntelliShift ditched their churn risk score and now start all their customers off in the red zone.

    Published: 12/9/2020
20. EP 90 | Dave Blake (ClientSuccess) - How Adobe managed the transition from selling compact discs to cloud subscriptions.

    Published: 12/2/2020