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290 Episodes

1. E228 | Driving Engagement: Behavioral Science Insights from Credit Karma and Google with Irrational Labs CEO, Kristen Berman

   Published: 1/17/2024
2. E227 | Soaring High in Customer Loyalty: Lessons from the Airline Industry with Loyalty Status CEO, Mark Ross-Smith

   Published: 1/10/2024
3. E226 | The Bold Pivot: Dropping Peak Performer's $900K ARR to Start Inferless, with CEO Aishwarya Goel

   Published: 1/3/2024
4. E225 | Hypercare: Bolt's Secret to Seamless Customer Onboarding with CCO, Shilpi Narang

   Published: 12/20/2023
5. E224 | Bottoms-Up vs Top-Down: The SaaS Model Showdown with Dennis Mortensen

   Published: 12/13/2023
6. E223 | Next-Gen Customer Success: Digital Education as a Key Strategy with Gainsight's Steve Cornwell

   Published: 12/6/2023
7. E222 | Redefining Engagement: The Web 3.0 Approach to Customer Success with Dror Avieli

   Published: 11/29/2023
8. E221 | Product + Success: The Winning Duo for Customer Success with Tatyana Mamut

   Published: 11/22/2023
9. E220 | Unpacking User Retention Tactics at Tinder, TripAdvisor, and Facebook with Ravi Mehta

   Published: 11/15/2023
10. E219 | Wolf-Mode Activated: Planhat's CCO Unveils Their Secret to Driving Exceptional Customer Outcomes

    Published: 11/8/2023
11. E218 - Flatfile's Strategic Shift from PLG to Sales-Led and Back with VP of Customer Success Becca Weiss

    Published: 11/1/2023
12. E217 | Maximizing Shots on Goal: The Key to Growth and Retention with AngelList's Matt Bilotti

    Published: 10/25/2023
13. E216 | Leveraging the Jobs to be Done Framework for Customer Success with HubSpot's Daphne Costa Lopes

    Published: 10/18/2023
14. E215 | Redefining Customer Success Without Direct Engagement with Vitally's CEO, Jamie Davidson

    Published: 10/11/2023
15. E214 | Measurable Advocacy Strategies: Elevating Customer Success Manager Performance with Jonathan Riftin of Optimove

    Published: 10/4/2023
16. E213 | Unlocking the Secrets of Acquiring Your Ideal Customers with Appcue's Meg Gowell

    Published: 9/27/2023
17. E212 | Community-Driven Innovation: How Ivy's 15,000+ community members are Reshaping the AI Landscape with CEO, Dan Lenton

    Published: 9/20/2023
18. E211 | How Strategic Partnerships Drive Customer Retention with Ashby's VP of Customer Success, Kelsey Peterson

    Published: 9/13/2023
19. E211 | From Smallpdf to 50 Million Users: The Power of Micro Tools and Retention with Leah Tharin

    Published: 9/6/2023
20. E210 | Data, Decisions, and Dollars: How Customer Success Operations Boosts Your Bottom Line with Luis Barbosa, Customer Experience Leader at Teya

    Published: 8/30/2023