EP 198 - Vanessa Neurohr (Muck Rack) Growing Customer Success and strategies for getting buy-in

Today on the show, we have Vanessa Neurohr, VP of Customer Success at Muck Rack. In this episode, we discussed Vanessa's unique perspective on how comedy shows can help improve public speaking skills, and why understanding the product intimately is crucial for success. Vanessa delves into her journey with Muck Rack, offering insights on company growth and how clear lines of ownership enhance each stage of the customer journey. We then dove into Vanessa's approach to building the customer su...