Waiting for Service

100 Episodes

1. #101 The front Porch of Customer Service is the call Center

   Published: 6/23/2022
2. #100 - Customer Retention is the holy grail

   Published: 3/25/2022
3. #99 How to convert half of your site visitors w Dr Anna Harrison

   Published: 3/24/2022
4. #98 Citizen Customer Services designed to fail

   Published: 1/21/2022
5. #97 You are punished for loyalty

   Published: 1/11/2022
6. #96 The ROI of customer service is dubious

   Published: 1/4/2022
7. #95 Bad Customer Service happens on purpose

   Published: 12/28/2021
8. #94 Evolution of Customer experience with Steven Bellghem

   Published: 4/19/2021
9. #93 Being a Service Agent can be better we will show you how

   Published: 2/8/2021
10. #92 Being a service employee still sucks and how to fix it

    Published: 2/3/2021
11. #91 - Looking ahead in 2021

    Published: 1/18/2021
12. #90 - 2020 in Review

    Published: 1/11/2021
13. #89 The most difficult job in your company is in the contact center

    Published: 12/21/2020
14. #87 What Customer Experience actually means in the real world

    Published: 12/8/2020
15. #88 How communities can help your customer service

    Published: 12/7/2020
16. #86 The chatbot discussion part II

    Published: 11/30/2020
17. #85 Let's talk chatbots

    Published: 11/23/2020
18. #84 Fulfilling your brand promise

    Published: 11/16/2020
19. #83 Operationalizing social media care

    Published: 10/21/2020
20. #82 You can't be everywhere your customers are

    Published: 10/15/2020