Waiting for Service

100 Episodes

1. #81Why You still need strategic Consulting with Ray Goff

   Published: 10/9/2020
2. #80 Power of gifting in the customer experience w/Chelsea Martin

   Published: 10/6/2020
3. #79 - Improving the caller Journey with human friendly automation

   Published: 9/24/2020
4. # 78 - How simple words can remove customer friction

   Published: 9/22/2020
5. #77 Flexible Schedules for all Contact Center agents

   Published: 9/10/2020
6. #76 Why Average Handle Time is hated and is still important

   Published: 8/31/2020
7. #75 - The only five metrics you need in your contact center

   Published: 8/9/2020
8. #74 How to get your Contact center projects approved

   Published: 8/5/2020
9. #73 Contact Center Management 101

   Published: 8/3/2020
10. #72 What we all miss when we look at Customer journey w/ Chad

    Published: 8/2/2020
11. #71 How to be the smartest person in the contact center

    Published: 6/26/2020
12. #70 Your Contact center needs a Makeover (for free)

    Published: 6/10/2020
13. #69 Augmented Reality is here to save Field Service W/Gary York

    Published: 6/5/2020
14. #68 - OmniChannel is like a superfood & Why Voice will never die

    Published: 6/1/2020
15. #67 What Customer Experience can learn from Minor league Baseball w Zach Thomas

    Published: 5/12/2020
16. #66 Customer Experience must make dollars and sense/ Jason Bradshaw

    Published: 5/12/2020
17. #65 How to almost get fired and other leadership tips w/ Bob Furniss

    Published: 5/6/2020
18. #64 Service will always be about People w/ GQ

    Published: 4/28/2020
19. #63 Tips for Managing a WFH contact center in a COvid19 World

    Published: 4/8/2020
20. #62 - Leading a customer facing team in a crisis W/Bob Furniss

    Published: 3/23/2020