ITIL® 4 Unplugged - Simplifying IT Service Management

20 Episodes

1. Plugged In: The Brain of IT - Why Knowledge Isn’t Power Until It’s Shared

   Published: 7/30/2025
2. Plugged In: The SIAM Fix

   Published: 7/24/2025
3. Plugged In: Who Signed This Mess? Supplier Management Without Regrets

   Published: 7/17/2025
4. Elevate ITSM: Not Your Grandma’s Help Desk

   Published: 7/9/2025
5. Elevate ITSM: The Problem with Problems – Inside ITIL 4 Problem Management

   Published: 7/2/2025
6. Elevate ITSM: Eyes Wide Open - Mastering Monitoring and Event Management

   Published: 6/25/2025
7. ITSM Elevate: Mapping the Digital Universe - Service Configuration Management Decoded

   Published: 6/18/2025
8. ITSM Elevate: Release vs Deployment - Behind the Curtain of Change

   Published: 6/11/2025
9. ITSM Elevate: SLM, “Dear Service Provider, We Need to Talk…”

   Published: 6/4/2025
10. ITSM Elevate: Keeping the lights on with Incident Management

    Published: 5/21/2025
11. ITSM Elevate: Unlocking the Secrets of Modern Service Desk

    Published: 5/16/2025
12. ITSM Elevate: From Chaos to Climb: The Human-Side Change in ITSM

    Published: 4/23/2025
13. ITSM Elevate: The Digital Maturity Model

    Published: 4/8/2025
14. Managing Requests, Service Levels, and Keeping IT Secure

    Published: 3/9/2025
15. Long-Term Service Excellence – ITIL Practices That Keep IT Running

    Published: 3/9/2025
16. Practices - Fixing Issues and Delivering Value

    Published: 3/7/2025
17. Service Value System (SVS) and Service Value Chain (SVC) – How IT Creates Real Value

    Published: 3/5/2025
18. The 4 Dimensions of Service Management

    Published: 3/3/2025
19. The 7 Guiding Principles - The Golden Rules of ITSM

    Published: 3/3/2025
20. Key Concepts of IT Service Management

    Published: 3/3/2025