CHURN FM

290 Episodes

1. E248 | How Anti-Retention Metrics and Next Best Actions Boost Retention with Martin Gonto

   Published: 6/5/2024
2. E247 | Mastering Mobile Retention: Insights from SoundCloud and VSCO with Andy Carvell from Phiture

   Published: 5/29/2024
3. E246 | Optimizing Cancellation Flows to Reduce Churn: Unbounce’s Approach with Tamara Grominsky

   Published: 5/22/2024
4. E245 | Shaping Customer Discovery During Active Vs Passive Looking Phases with Ryan Singer

   Published: 5/15/2024
5. E244 | Enhancing Product and Customer Success Alignment to Deliver Customer Value with PagerDuty's VP of CS, Heather Brown

   Published: 5/8/2024
6. E243 | Mitigating the Impact of Customer Champion Turnover with Customer.io's VP of Customer Experience, Natalie Onions

   Published: 5/1/2024
7. E242 | Navigating the Challenges of Product Management in Horizontal Products with Softr's Austin Yang

   Published: 4/24/2024
8. E241 | Crafting Your Homepage to Increase Conversions and Boost Customer Retention with Rob and Anthony of Fletch PMM

   Published: 4/17/2024
9. E240 | Embracing a Generalist Mindset and Flexibility in Career Growth: Céline Daley’s Journey to VP of Customer at DeepL

   Published: 4/10/2024
10. E239 | Closing the Feedback Loop: Cycle's Journey to Boost Customer Retention

    Published: 4/3/2024
11. E238 | Preventing Churn Through Strategic Objection Handling with Vendr's Lizzy Rosen

    Published: 3/27/2024
12. E237 | Pivoting Strategies Amidst Rapid Expansion scaling Retention.com to $20M+ ARR with Adam Robinson

    Published: 3/20/2024
13. E236 | From HelloFresh to Hotjar: Dissecting B2B vs. B2C Retention Strategies with Hotjar's CEO, Mohannad Ali

    Published: 3/13/2024
14. E235 | The Lifecycle of Loyalty: Tackling Churn at Critical Stages in the User Journey with Active Campaign's Casey Hill

    Published: 3/6/2024
15. E234 | 6 Key User Onboarding Strategies Learned from HubSpot and Wistia with Andrew Capland

    Published: 2/28/2024
16. E233 | Continuous Discovery as a Tool for Product-Market Fit and Churn Reduction with Teresa Torres

    Published: 2/21/2024
17. E232 | Transforming CS to Drive Sales and Secure Retention in an Economic Downturn with Mixmax's VP of Success, Elliot Kohtz

    Published: 2/14/2024
18. E231 | Unlocking Growth: Sofia Quintero's Insights on Product Innovation and Market Fit

    Published: 2/7/2024
19. E230 - A Pivotal Moment for Customer Success: AI, Efficiency, and Innovation with Kristi Faltorusso

    Published: 1/31/2024
20. E229 | Navigating Customer Success in the Cloud and On-Prem: Insights from Algolia and Alteryx with Jim Schattin

    Published: 1/24/2024