CHURN FM

290 Episodes

1. EP49 | Huw Slater - How Travelperk’s CFO prioritizes churn reduction to drive growth

   Published: 2/19/2020
2. EP48 | Aazar Shad (Userpilot) - How churn can be masked during rapid growth and how to identify it

   Published: 2/12/2020
3. EP47 | Arundhati Balachandran - How Chargebee’s Customer Success team increases expansion revenue with data

   Published: 2/5/2020
4. EP46 | Yuval Keshtcher (UX Writing Hub) - How UX writing can be a game-changer in fighting churn

   Published: 1/29/2020
5. EP45 | Chris Savage - How Wistia’s creative brand voice helps them retain their customers

   Published: 1/22/2020
6. EP44 | Emeric Ernoult (Agorapulse) - Challenges tackling SMB churn and how to overcome them

   Published: 1/15/2020
7. EP43 | Bob Moore (Crossbeam) - How to create a stickier product with the right partnerships

   Published: 1/8/2020
8. EP42 | Casey Graham (Gravy) - How to combat involuntary churn with a human-first approach

   Published: 1/1/2020
9. EP41 | Carl Gold (Zuora) - Why fighting churn starts with finding the right metrics

   Published: 12/25/2019
10. EP40 | Gen Furukawa (Retainable) - Retention is the key to successful marketing: why marketers should pay more attention to churn

    Published: 12/18/2019
11. EP39 | Megan McMullin - How MeetEdgar reduces churn by scaling a personal onboarding experience and building a community

    Published: 12/11/2019
12. EP38 | Marvin Liao (500 Startups) - Why customer retention is a key metric for seed-stage investments

    Published: 12/4/2019
13. EP37 | Josh Garofalo (Sway Copy) - Customer retention starts with copywriting: how to attract the right customers with your copy

    Published: 11/27/2019
14. EP36 | Adam Dorrell (CustomerGauge) - You’re using Net Promoter Score (NPS) wrong! Segmentation is the 🔑 key to retention

    Published: 11/20/2019
15. EP35 | Corey Haines - How Baremetrics collects HONEST feedback from churning customers

    Published: 11/13/2019
16. EP34 | Val Geisler (Fix My Churn) - How a customer-centric email strategy can help you fix churn

    Published: 11/6/2019
17. EP33 | Hiten Shah (FYI) - How to build a product with customer retention at the core

    Published: 10/30/2019
18. EP32 | Emily Lonetto (Voiceflow) - How to build, scale, and engage a user community to prevent churn and increase retention

    Published: 10/23/2019
19. EP31 | Brian LaFaille (Looker) - How specialization within customer success will improve your retention

    Published: 10/16/2019
20. EP30 | Ryan Singer - How Basecamp “interrogate” their customers to build a world-class product using the jobs-to-be-done framework

    Published: 10/9/2019