CHURN FM

290 Episodes

1. EP29 | Nick Franklin (ChartMogul) - Why retention is your #1 weapon to drive expansion revenue and how to track it

   Published: 10/2/2019
2. EP 28 | Omid Razavi (ServiceNow) - Preventing churn by building out a product success team

   Published: 9/25/2019
3. EP27 | Jenny Campbell (DiscoverOrg) - 3 crucial customer health metrics you should monitor to prevent churn

   Published: 9/18/2019
4. EP26 | Yu-Kai Chou - Gamification: 4 phases of a “Player’s Journey” and how it can help you improve retention

   Published: 9/11/2019
5. EP25 | Vinay Bhagat (TrustRadius) - How to increase customer retention by adapting to the modern buyer’s journey

   Published: 9/4/2019
6. EP24 | Guillaume Cabane - 4 Simple churn crushing tactics to unlock hyper-growth for your startup

   Published: 8/28/2019
7. EP23 | Eleanor Dorfman - Faster is not always better: How Segment improved retention by adding friction to their onboarding process

   Published: 8/21/2019
8. EP22 | Michael Redbord - How HubSpot turns customers into marketers by creating a customer-driven culture

   Published: 8/14/2019
9. EP21 | Jinny Oh (Wandr) - How product strategy and UX design impact churn

   Published: 8/7/2019
10. EP20 | John Gleeson - How KeepTruckin keeps a near-perfect customer retention rate

    Published: 7/31/2019
11. EP19 | Wes Bush (ProductLed Institute) - Product-led growth, a buzz word or just good business?

    Published: 7/24/2019
12. EP18 | Tina Todorovic - How this early-stage startup used instructional videos to curb churn

    Published: 7/17/2019
13. EP17 | Stephen Levin (Zapier) - Why churn cannot be measured with a single number

    Published: 7/10/2019
14. EP16 | David Skok (Matrix Partners) - Why churn is a critical metric for investors to understand when evaluating a startup

    Published: 7/3/2019
15. EP15 | April Dunford - How to develop a retention building product positioning

    Published: 6/26/2019
16. EP14 | Dennis Kayser - How Forecast uses predictive modelling to combat churn

    Published: 6/19/2019
17. EP13 | Andrus Purde - How user acquisition impacts churn and how to measure it effectively

    Published: 6/12/2019
18. EP12 | Patrick Campbell - How Profitwell increased their customer lifetime value from $6k to $150K

    Published: 6/5/2019
19. EP11 | Mike Fiorillo - How Invision accidentally increased retention by focusing on virality

    Published: 5/29/2019
20. EP10 | Julie Hogan (Drift) - Drift's focus on their customer's success and it's churn crushing effects

    Published: 5/22/2019