CHURN FM

290 Episodes

1. EP 89 | Luke Diaz (Clearbit) - How Optimizely, AppsFlyer and Clearbit approach their unique churn challenges.

   Published: 11/25/2020
2. EP 88 | Megan Murphy - How Hotjar’s VP of Product took the “Jobs To Be Done” framework to the next level, to build a customer value driven product strategy.

   Published: 11/18/2020
3. EP 87 | Ryan Robinson (ryrob.com) - How content can be leveraged to increase retention and grow customer advocacy

   Published: 11/11/2020
4. EP 86 | Megan Bowen (RefineLabs) - How Grubhub successfully retains customers during mergers and acquisitions.

   Published: 11/4/2020
5. EP 85 | Derek Skaletsky (Sherlock) - How to develop a customer engagement score and increase retention in the process

   Published: 10/28/2020
6. EP 84 | Sançar Sahin (Oliva) - Sançar’s secret weapon to nailing a retention driving product positioning

   Published: 10/21/2020
7. EP 83 | Patrick Thompson (Iteratively) - How Atlassian mastered their land and expand strategy with experimentation.

   Published: 10/14/2020
8. EP 82 | Adelina Peltea - How Holded improves longterm retention with a “Constant Onboarding” approach.

   Published: 10/7/2020
9. EP 81 | Mark Tanner (Qwirl) - The pros and cons of a freemium plan and how it impacts churn

   Published: 9/30/2020
10. EP 80 | David Apple (Notion) - The evolving role of Customer Success in hyper-growth companies

    Published: 9/23/2020
11. EP 79 | Angel Steger (Facebook) - More than numbers: How a “bad hookup face” helped Pinterest increase virality and retention.

    Published: 9/16/2020
12. EP 78 | Francis Brero - Why MadKudu pivoted their company’s focus from churn risk detection to conversion prediction.

    Published: 9/9/2020
13. EP 77 | Ward Sandler (MemberSpace) - Reduce churn with these 3 cancelation alternatives in your exit flow.

    Published: 9/2/2020
14. EP 76 | How retention helped Drift’s VP of strategy, Adam Schoenfeld build and sell 2 companies

    Published: 8/26/2020
15. EP 75 | Bozena Pieniazek (Maze) - How Product Marketing impacts churn & retention

    Published: 8/19/2020
16. EP 74 | Mark Thompson - Why your customers churn involuntarily and how to prevent it.

    Published: 8/12/2020
17. EP 73 | David Brice - Why Envato launched a subscription service alongside its 15-year-old transactional business.

    Published: 8/5/2020
18. EP 72 | Panos Siozos - How crossing the chasm into the late majority impacts churn and how to avoid it

    Published: 7/29/2020
19. EP 71 | John Henwood - How productboard increased retention by scaling a handheld onboarding experience

    Published: 7/22/2020
20. EP 70 | Ryan Bonnici - How G2 structures its marketing team to accelerate growth and increase retention.

    Published: 7/15/2020