Waiting for Service

100 Episodes

1. #61 - Are Customer satisfaction Survey dead? W/Bob Furniss

   Published: 3/22/2020
2. #60 - AI will reduce the need for Managers

   Published: 3/9/2020
3. # 59 - The Contact center of the Future

   Published: 2/20/2020
4. #58 - Year wrap up and Predictions

   Published: 12/30/2019
5. Episode 57 - Live ICMI show from Chicago with Bob Furniss

   Published: 12/5/2019
6. #56 - What Leadership looks like w/Darren Ford

   Published: 11/22/2019
7. #55: Is Empathy a skill or an Emotion (With Bob Furniss)

   Published: 10/26/2019
8. #53 What Leadership looks like with Bob

   Published: 9/27/2019
9. #52 - The most Honest Resume w/ Bob Furniss

   Published: 9/15/2019
10. Episode 51- The formula for Perfect Customer Service

    Published: 9/5/2019
11. Episode 50 - Your CRM implementation will fail

    Published: 8/30/2019
12. Episode 49 - The next Generation of Employees

    Published: 8/23/2019
13. Episode 48 - Stop Promoting your best employees

    Published: 8/16/2019
14. Episode 47 - Contact Center Outsourcing is a jungle

    Published: 8/11/2019
15. Episode 46 - You are not Ready for AI - Part 2

    Published: 8/4/2019
16. Episode 45 - You are not Ready for AI in service - Part I

    Published: 5/24/2019
17. Episode 44 - Remembering Herb Kelleher

    Published: 4/21/2019
18. Episode - 43 - The customer Service False Choice

    Published: 3/14/2019
19. Episode 42 - How AI can transform the Agent Experience

    Published: 1/27/2019
20. Episode 41 - Is great Service Born or Made?

    Published: 1/18/2019