The Jasons take on...

100 Episodes

1. Being Customer Centric in 2021 and Beyond

   Published: 1/13/2021
2. Guest: Dan Steinman - "The Future of Customer Success"

   Published: 12/17/2020
3. Guest: Adam Joseph - "Customer Success Tech to Help You Grow and Scale"

   Published: 12/10/2020
4. How To Measure the Impact of Customer Success?

   Published: 12/7/2020
5. False Assumptions That Are Killing Your CS Program

   Published: 11/20/2020
6. Guest: Shanta Bodhan - "Moving Beyond the Buyer to Drive Adoption"

   Published: 11/11/2020
7. Guest: Szuyin Leow - "Balancing Product, Customer Success, and Subject Matter Expertise in Your CS Staff"

   Published: 11/4/2020
8. Guest: Paul Henderson - "Designing Customer Outcome Programs"

   Published: 10/23/2020
9. Does Customer Success Mean Anything to Your Customers?

   Published: 9/30/2020
10. Customer Success Isn't Just a Department

    Published: 9/16/2020
11. Special Guest: Laura Culbertson

    Published: 8/21/2020
12. Change Management and Customer Success

    Published: 8/12/2020
13. The Psychology of Customer Success & Customers

    Published: 7/3/2020
14. Guests: Chris Adlard & Daniel Bausor - "The Customer Catalyst: How to Drive Sustainable Business"

    Published: 5/5/2020
15. Revenue ownership - How commercial is your customer success organization?

    Published: 4/23/2020
16. Guest: Marty Kaufman: How Marketing and Customer Success Can Collaborate

    Published: 4/15/2020
17. How do you build in and integrate customer success from the very beginning?

    Published: 4/6/2020
18. Guest: Kellie Lucas - "The Customer Success Pioneer"

    Published: 3/30/2020
19. Where Does Customer Success Fit in Your Organization in 2020

    Published: 3/9/2020
20. The Bold Vision for Customer Success in 2020

    Published: 1/27/2020