CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers

74 Episodes

1. Voice of the Customer as a CX Engine

   Published: 5/25/2023
2. Detecting Fraud Through Agent Training and AI Tools

   Published: 5/11/2023
3. Using Customer Science for Best CX Outcomes

   Published: 4/27/2023
4. Converging and Diverging: Customer Experience & Customer Success

   Published: 4/13/2023
5. Doing More With Less in the Contact Center

   Published: 3/30/2023
6. Improving the Relevance of AI for CX

   Published: 3/24/2023
7. Reimagining Experience Ecosystems

   Published: 3/17/2023
8. The CX Leader as a Change Agent

   Published: 3/2/2023
9. The Powerful Combination of AI and Human Capability

   Published: 2/17/2023
10. AI in the Contact Center

    Published: 2/9/2023
11. The Science Behind Customer Behavior

    Published: 2/2/2023
12. The Importance of Digital Empathy

    Published: 1/27/2023
13. Satisfying The Customer's Need For Speed with Expert and Author Jay Baer

    Published: 1/19/2023
14. The Intelligence Powering Smart Intelligent Virtual Assistant (IVA) with Beth Schultz of Metrigy

    Published: 1/12/2023
15. The Future of CX Lies in Science

    Published: 1/5/2023
16. Renaissance of Contact Centers with Oru Mohiuddin at IDC

    Published: 12/15/2022
17. Creating a Low-Effort Experience To Optimize Loyalty

    Published: 12/8/2022
18. AI Machine Learning Fuels the Future

    Published: 12/1/2022
19. Digital Centric Approach to Agent Experience

    Published: 11/17/2022
20. Helping Humans Be Heroes in the Age of Automation

    Published: 11/10/2022