The Intelligence Powering Smart Intelligent Virtual Assistant (IVA) with Beth Schultz of Metrigy
CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers - A podcast by NICE
Categories:
On this episode, Amelia welcomes Beth Schultz, VP of Research & Principal Analyst at Metrigy, a research firm that specializes in customer experience.
