First Contact: Stories of the Call Center

58 Episodes

1. Customer Memories and The True Value of CX: Colin Shaw

   Published: 4/23/2021
2. The Unexpected Journey of a Serial Entrepreneur: Gary Pudles

   Published: 3/19/2021
3. A Lifetime of Lessons Learned: Steve Bederman

   Published: 2/19/2021
4. Christmas Special - Happy Holidays from NobelBiz

   Published: 12/22/2020
5. Exploring the Magic of Amazing Customer Service: Shep Hyken

   Published: 10/23/2020
6. Bonus Recording: Steve on CX Superheroes with Christopher Brooks

   Published: 10/14/2020
7. Exploring Human Voice and Simulation Training: Nancy Munro

   Published: 9/25/2020
8. Bonus Recording: Steve on The Sage Executive Podcast with Fernando Corona

   Published: 8/26/2020
9. The Lifelong Dream of Customer Support: Roy Atkinson

   Published: 8/21/2020
10. Growing Up in a Call Center: Thomas Laird

    Published: 7/24/2020
11. Bonus Recording: Steve on Telecom Reseller with Doug Green

    Published: 7/15/2020
12. Truth-Telling in the Age of Robocalls: Rebekah Johnson

    Published: 6/26/2020
13. Bonus Recording: Steve on Contact Center Insights with Nancy Munro

    Published: 6/5/2020
14. The Emotionally Intelligent Leader: Jim Rembach

    Published: 5/29/2020
15. What Makes a True Leader: Christa Heibel

    Published: 4/24/2020
16. Superwoman Decoded: Cathy Karabetsos

    Published: 3/20/2020
17. Entrepreneurship as an Adventure Sport: Jake Bush

    Published: 2/18/2020
18. From Call Agent to CEO: Steve Bederman

    Published: 1/16/2020