Episode 6 - Why car dealerships are going extinct with Jake Ramstack

You are not supposed to be able to buy a house or a car without a middleman - whose value is dubious at best. The customer experience can definitely improve but what role will the actual dealers play? Nowadays people need the middleman less each day. But what about if, instead just pushing for a sale, they delivered real expertise and provided a great Customer Experience to help you make the best choice for you. Listen to our chat and the specific cases and topics we tackle. We also discuss the automation in Customer Experience and what's the best blend of human and automated experience.