Voice AI for eCommerce - John Fitzpatrick, Voysis

John Fitzpatrick is the VP of Product & Engineering at Voysis, a leading voice technology company that builds custom Voice AI solutions for businesses. They are currently focused on the ecommerce vertical, helping to voice-enable mobile apps and websites to augment the shopping experience. In our conversation we cover a range of topics including the major components of the Voysis system, the technologies and tools John's team used to build it, and the challenges they faced. We also discuss how Voysis protects a user's privacy and the implications of the GDPR regulation that comes into force soon. It was a pleasure to talk with John and learn from such an experienced engineer. Whether you're currently building voice AI systems or are just interested in learning about how they work, this episode will have plenty for you. Links from the show:Voysis: https://voysis.com/ EESEN project: https://github.com/srvk/eesen Kaldi toolkit: http://kaldi-asr.org/doc/about.html Open FST library: http://openfst.org/twiki/bin/view/FST/WebHome Spacy NLP toolkit: https://spacy.io/ Kubernetes containerized application management: https://kubernetes.io/ Luigi batch process automation: https://github.com/spotify/luigi Oxford Deep NLP course (from deepmind team): https://www.cs.ox.ac.uk/teaching/courses/2016-2017/dl/Find us here:WebsiteApple PodcastsSpotifyYouTubeDiscordLinkedInXRedditPatreoncarl@voicetechpodcast.com ★ Support this podcast on Patreon ★