Customer Obsession in action with Kim Mathisen

Kim spent 12 years at Amazon where she managed various retail functions across Books, Grocery, Outdoors, and Tools categories, ultimately serving as director and category leader over a multi-billion-dollar business. Over the years, Kim relied on a customer-first approach to quickly navigate new role transitions and grow successful category businesses. Kim now exercises her customer obsession as Chief Customer Officer at Microsoft where she has leveraged many of the practices picked up at Amaz...