Servicing Robots with Roboworx's Dale Walsh

Hello Everyone, Welcome to episode #127 of The Robot Industry Podcast. For this edition, I caught up with Dale Walsh, VP Strategy and Innovation at Roboworx. Here are my questions: Can you tell us a bit about yourself and how you got into robotics? What does Robotworx do? What problem are you solving? We are not going to mention customers, today but what kind of robots do you service? What is your customers challenge and their customers pain? What kind of facilities (do you operate) in? You mentioned NFL cities, what does that mean? You mentioned about robots in the corner… How do you work with clients? Workers working with human co-workers? What is an SLA Let’s talk about training? Spare parts? Delivery robots and AMRs Do you have some case stories that you can mention? What are customer best practices? Customer Success as well as  Preventative maintenance. Franchises Have we forgotten to talk about anything? What hobbies do you like? I know that you have an RV How can people find you if they want to find out more about Roboworx? https://www.linkedin.com/in/adwalsh Our sponsor for this episode is Ehrhardt Automation Systems. Ehrhardt builds and commissions turnkey solutions for their worldwide clients. With over 80 years of precision manufacturing they understand the complex world of robotics, automated manufacturing, and project management, delivering world-class custom automation on-time and on-budget. Contact one of their sales engineers to see what Ehrhardt can build for you [email protected] eh rh ar dt automation dot com Our co sponsor is Anchor Danly. They are the leading manufacturer and distributor of robot and automation bases, high quality die sets, components, Blanchard Ground steel plates, and metal fabrications used in the production of tools, dies, and molds for metal working and plastics injection molding, mining and construction equipment, and general fabrications. If you would like to get in touch with us at THE robot industry podcast, you can find me jim beretta on LinkedIn. Today’s podcast was produced by Customer Attraction Industrial Marketing and I would like to thank my team: Chris Gray for the music, Geoffy Bremner for audio production, my business partner Janet and our sponsors, Ehrhardt Automation and Anchor Danly.  Best Regards! Jim Jim Beretta Customer Attraction & The Robot Industry Podcast London, ON