The State of CX Management
The CX Leader Podcast | A resource for customer experience leaders - A podcast by Walker Information - Tuesdays

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Fresh into a new year is often a good time to look at how customer experience is progressing within companies. The XM Institute has recently published their report, "The State of CX Management" which examines the CX efforts and maturity of several companies. Host Steve Walker welcomes back Moira Dorsey from the XM Institute to discuss the findings from the report.