Adapting to Change: Consumer Delivery Preferences Post-Pandemic

Send us a text In the latest episode of Supply Chain Deepdive, "Adapting to Change: Consumer Delivery Preferences Post-Pandemic," hosts Michael Jung and Jess Williams explore the shifting terrain of US e-commerce delivery based on a McKinsey article. As e-commerce growth moderates, consumer priorities are evolving from speed to cost-effectiveness and reliability. This episode discusses how consumers now favor longer wait times if it ensures lower costs and reliable delivery windows. Additiona...