The Uber of Customer Service: Building Kim with Sachin Jaiswal

In this episode of "Founders, Future," host Laura Skinner engages in an insightful conversation with Sachin Jaiswal, co-founder of Kim, a startup revolutionizing customer support for small and growing brands. Sachin shares his personal journey that led to the creation of Kim, inspired by his experiences in e-commerce where he witnessed the critical impact of effective customer service. He describes Kim as the "Uber for customer support," aiming to make high-quality service accessible to small...