Optimizing Culture: Matt Johnson on Building People-First Customer Experiences

In this episode of Founders Future, host Ammar Elm sits down with Matt Johnson, co-founder of Optimize CEC, a company at the forefront of transforming customer experience through a people-first approach. With over two decades of leadership experience, Matt shares his entrepreneurial journey, including what inspired him to start Optimize CEC, how the company has evolved, and the challenges he’s faced in maintaining a strong culture while scaling. From leadership philosophies to future ambition...