Moving Contact Center Technology to the Cloud featuring Art Schoeller, Vice President and Principal Analyst, Forrester Research

CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers - A podcast by NICE

The pandemic has caused seismic contact center shifts, including agents working remotely, customer traffic swings, as well as rapid migration to the cloud.  Now, learn what cloud “flavor” is right for you.